Shipping policy

elm & ivy beauty co. Shipping Policy


**Effective Date:** 8/23/26


elm & ivy beauty co. is proud to offer **free shipping on all orders, to all destinations**.


- **Processing time:** Orders are typically processed within 3-5 business days of purchase, excluding weekends and holidays.
- **Shipping time:** Once shipped, delivery times vary by destination and typically range from 2-4 business days domestically and 3-5 business days internationally. Please note that delivery times are estimates and not guaranteed, as they may be affected by customs processing, carrier delays, or other factors outside our control.
- **Order tracking:** Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.
- **International orders:** Customers are responsible for any customs duties, import taxes, or fees that may be charged by their country upon delivery. These charges are determined by your local customs office and are not included in your order total.
- **Address accuracy:** Please ensure your shipping address is correct at checkout. elm & ivy beauty co. is not responsible for orders delayed or lost due to incorrect address information provided by the customer.
- **Lost or delayed packages:** If your order has not arrived within the estimated delivery window, please contact us at [support email] and we will assist in locating your package or filing a claim with the carrier.


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# Refund & Return Policy


**Effective Date:** September 8, 2026


## 30-Day Refund Policy


We want you to be happy with your purchase. If you are not satisfied, we offer a **30-day refund policy** from the date of delivery.


- **Eligibility:** To be eligible for a refund, items must be unused, in their original condition, and in the original packaging where possible. Proof of purchase (order number or confirmation email) is required.
- **How to request a refund:** Contact us at contact@shoptrendspark.com within 30 days of delivery with your order number and reason for the return. We will provide instructions for how to proceed.
- **Refund processing:** Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 business days.
- **Non-returnable items:** Certain items may be marked as final sale or non-returnable at the time of purchase; these will be clearly noted on the product page prior to purchase.
- **Damaged or defective items:** If your item arrives damaged or defective, please contact us within 30 days of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.
- **Return shipping:** Customers are responsible for the cost of return shipping depending on their mail provider, however, no additional charges will be added except for the shipping fee for making a return.
- **Late or missing refunds:** If you haven't received a refund after it has been approved, please check your bank/payment provider first, as processing times vary. If you still have concerns, contact us at contact@shoptrendspark.com.


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