Refund policy
Last updated: September 8, 2026
At elm & ivy co., we want you to feel confident in every purchase. If something isn't right, here's how we handle it.
Return Window
You have 30 days from the delivery date to request a return or exchange. To be eligible, items must be unused, unopened, and in their original packaging.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at contact@shoptrendspark.com with your order number and a photo of the item. We'll send a replacement or issue a full refund, no return shipment required.
How to Start a Return
- Email contact@shoptrendspark.com with your order number and reason for return.
- We'll confirm eligibility and send you a return shipping address.
- Once we receive and inspect the item, we'll process your refund to your original payment method within 5–7 business days.
Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Refunds
Refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider. Shipping fees are non-refundable.
Order Cancellations
Orders can be canceled for a full refund within 12 hours of purchase, as long as the order hasn't already entered processing. Contact us as soon as possible at contact@shoptrendspark.com.
Questions?
Reach us anytime at contact@shoptrendspark.com — we're happy to help.